Traveller letters

Qantas came off looking good compared to one reader’s experience with Kenya Airways.

For subscribers

After experiencing this airline, we’ll never bag Qantas again

After we queued for three hours, the airline denied us boarding because they over-sold our flight.

Traveller readers who flew on the Concorde admit it was cramped and uncomfortable, but also say it was a spectacular way to fly.

For subscribers

Cramped? Uncomfortable? Yes, but also the best flight ever

The Concorde might have been cramped but several of our readers had the privilege of flying it during its life – and have plenty to say about it.

One reader paid for extra legroom seats but was moved to a different seat upon check in.

For subscribers

I was bumped from my extra-legroom seat while Qantas staff sat in them

We booked extra-legroom seats at an additional cost. At the gate, I checked the boarding pass to find I had been moved.

The lighthouse at Victoria’s Wilsons Promontory dates to 1859 and was built from local granite.

Australia

What we missed: Readers name Australia’s top overlooked destinations

Traveller readers name the places in our own backyard that they believe deserved inclusion in our recent all-time best Australian destinations list.

The Champagne Pool at the Waiotapu Thermal Reserve, near Rotorua, New Zealand.

For subscribers

We booked a hotel through Qantas – it is the worst place we’ve ever seen

We trusted that bookings found on the Qantas site would be of a certain minimum standard of cleanliness, comfort and amenity.

Infants under two are typically allowed to fly for free on domestic routes.

For subscribers

Virgin tried to charge $1500 for my baby to fly from Melbourne to Sydney

My daughter, who was pregnant, booked her flight well in advance. When she arrived at the airport she realised, after giving birth, she had no ticket for her newborn.

Qantas helped get a business class passenger home after they booked the wrong date.

For subscribers

I scored a bargain business-class fare, but I made a huge mistake

The smile was wiped off my face when I arrived at the check-in desk.

One reader was unhappy with the drinks service on board Qantas and Jetstar’s business classes.

For subscribers

Qantas and Jetstar’s alcohol policies are utterly silly

Effectively, you are only allowed one drink on your tray at one time, even in business class.

Vietnam was a country our writers named as overrated.

For subscribers

Calling an entire country ‘overrated’? Sounds like snobbery

Dismissing entire nations or cities as “overrated” indicates a lack of curiosity or perhaps elitism. Travel is a luxury, and everyone who looks can find rewarding, memorable experiences.

Croatia Airlines has found a solution to fight for overhead bin space for carry-on luggage.

For subscribers

We found an airline that has solved the carry-on bag space battle

On a recent seven-week trip to Europe we were amazed by one airline’s simple solution to an issue that is becoming increasingly frustrating for travellers.